Addressing a Quench Water System Not Heating Water
If your Quench water system is not heating water, there could be a few possible causes. It might be due to incorrect temperature settings, a power supply issue, or a problem with the heating system. Start by ensuring that the system is plugged in and the power is on. Check the temperature settings to make sure they are set to heat the water. If you've checked these and the issue persists, please turn off your system and contact our customer service team. Submit a request on the customer portal by clicking here to help ensure optimal water quality. A dedicated customer care representative will reach out to you promptly to help diagnose the issue and provide a solution or schedule a service visit if needed.
1. Select “Service Request”
2. Select “I need to Request a Service Appointment”
3. Select “Water Dispensing Slowly” or “No Water” depending on the issue you are experiencing
4. Select the unit that needs service then Save & Continue
5. Please provide a description of the issue then select Save & Continue
6. Please provide a preferred schedule availability then select Save & Continue
7. Please provide an additional onsite contact then select Save & Continue
8. Review the inputted information & select Submit
