Dealing with a Quench Water System Not Cooling Water
Is your Quench water system not cooling water as expected? This could be due to a few different reasons, such as a temperature setting issue, a cooling system problem, or a power issue. To troubleshoot, first check that the system is plugged in and the power is turned on. Then, ensure the temperature settings are correct. If the system is still not cooling water, it's best to reach out to our customer service team. They can guide you through additional troubleshooting steps or arrange for a technician to visit if necessary. If the problem persists, please turn off your system and please refer to your unit's user manual or submit a request on the customer portal by clicking here to ensure optimal water quality.
1. Select “Service Request”
2. Select “I need to Request a Service Appointment”
3. Select “No Cold Water”
4. Select the unit that needs service
5. Please provide a description of the issue then select Save & Continue
6. Please provide a preferred schedule availability then select Save & Continue
7. Please provide an additional onsite contact then select Save & Continue
8. Review the inputted information & select Submit
