Understanding the Presence of Black Specs in Your Quench Water
If you notice black specs in your Quench water, there's usually no need to worry. These specs are typically activated carbon particles from the water filtration system. While they might look concerning, they are harmless to consume. However, if you notice an excessive amount of black specs or if they persist over time, it's a good idea to contact our customer service team. We can help identify the cause and provide a solution, ensuring you have clean, clear, and great-tasting water. Submit a request on the customer portal by clicking here to help ensure optimal water quality. A dedicated customer care representative will reach out to you promptly.
1. Select “Service Request”
2. Select “I need to Request a Service Appointment”
3. Select “Water tastes bad / Particles in water”
4. Select the unit that needs service then Save & Continue
5. Please provide a description of the issue then select Save & Continue
6. Please provide a preferred schedule availability then select Save & Continue
7. Please provide an additional onsite contact then select Save & Continue
8. Review the inputted information & select Submit
