Quench Machine Use During A "Boil Advisory"

If your municipal water service has issued a "boil advisory", you might be wondering if it's safe to use your Quench machine. While our advanced filtration systems are designed to significantly reduce many contaminants, they are not designed to remove all types of bacteria or viruses that can cause a "boil advisory". 

PLEASE CAREFULLY FOLLOW YOUR LOCAL AUTHORITIES’ INSTRUCTIONS FOR WATER USE! Do not use your Quench water cooler during the period of the advisory. Please unplug the unit from its electrical source during the water emergency.

Once your local authorities have declared it safe to use the water from the municipal system, carefully follow their instructions for flushing your pipes of any standing water. Even if you believe that no contaminated water has passed through your Quench water cooler or the water lines leading to it, we recommend that you flush your cooler (as a precaution) as follows:
1. Flush one gallon of water from the hot tank. 
2. Flush two gallons of cold water (unless you have a Quench 800/Quench 810, in which case you'll need to flush five gallons).
3. Flush two gallons of room temperature (ambient) water if that is a feature on your water cooler.

If you believe that contaminated water may have passed through your Quench water cooler, please contact us immediately to have your filters changed and your tank sanitized. This type of service is performed each year as part of your rental contract. If your unit is due for its annual preventive maintenance shortly, we will perform this service at no additional charge. Otherwise, we would be happy to perform the preventive maintenance at a discounted rate.

Tip: Click here to view more Water Emergency information on our website

Tip: If you have any questions or concerns, our customer service team is here to provide more information. Click here to submit a Service Request